Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and share your data.
Information We Collect
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Nationality and travel documents
- • Pickup location and accommodation details
- • Special dietary requirements or medical needs
Booking Information
- • Tour preferences and selections
- • Travel dates and group size
- • Payment information (processed securely)
- • Communication history with our team
- • Feedback and reviews
Data Minimization
We only collect information that is necessary to provide our services and enhance your travel experience. We never collect more data than required for legitimate business purposes.
How We Use Your Information
Service Delivery
Process bookings, coordinate tours, arrange transportation, and provide customer support throughout your journey.
Communication
Send booking confirmations, tour updates, safety information, and respond to your inquiries and requests.
Safety & Security
Ensure your safety during tours, comply with legal requirements, and maintain accurate records for emergency contacts.
Additional Uses
- ✓Improve our services based on feedback and usage patterns
- ✓Send occasional newsletters about new tours and travel tips (with your consent)
- ✓Comply with legal obligations and protect against fraud
Information Sharing
We Share Information With:
- Local Tour Guides: Essential booking and safety information
- Transportation Partners: Pickup locations and schedule details
- Accommodation Providers: When arranging special services
- Payment Processors: Secure transaction processing only
We Never:
- Sell your personal information to third parties
- Share data for marketing purposes without consent
- Provide information to unrelated businesses
- Share more information than necessary for service delivery
Trusted Partners Only
We only work with trusted, vetted partners who are bound by strict confidentiality agreements and data protection standards. All sharing is limited to what's necessary for your tour experience.
Data Security
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure cloud storage with encryption at rest
- • Regular security audits and updates
- • Access controls and authentication protocols
- • Automated backup and recovery systems
Operational Security
- • Staff training on data protection best practices
- • Limited access to personal information
- • Confidentiality agreements with all team members
- • Incident response and breach notification procedures
- • Regular policy reviews and updates
Payment Security
We never store complete payment card information on our servers
Your Rights
Access Your Data
Request a copy of all personal information we hold about you.
Correct Information
Update or correct any inaccurate personal information.
Data Deletion
Request deletion of your personal information (subject to legal requirements).
Data Portability
Receive your data in a structured, machine-readable format.
Limit Processing
Restrict how we process your personal information.
Withdraw Consent
Opt out of marketing communications at any time.
International Data Transfers
As an international travel company, we may transfer your personal information to service providers in different countries to deliver our services effectively. We ensure all transfers comply with international data protection standards.
Our Safeguards
- • GDPR-compliant service providers
- • Adequate protection standards
- • Data processing agreements
- • Regular compliance monitoring
Service Providers
- • Cloud storage services (encrypted)
- • Email communication platforms
- • Payment processing systems
- • Customer support tools
Data Retention
Booking Records
For customer service, warranty claims, and legal compliance
Financial Records
Required for tax compliance and accounting purposes
Marketing Consent
Newsletter and promotional communications
Note: We securely delete or anonymize personal information when it's no longer needed for the purposes it was collected, unless required by law to retain it longer.
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us.
Discover Marrakech City
Jemaa el-Fnaa, 40000 Marrakech, Morocco
Last updated: January 2025