Booking Policy
Booking Terms & Conditions
Please review our booking policy, cancellation terms, and travel guidelines before making your reservation.
Booking Process
1
Select Tour
Choose your preferred experience and date
2
Fill Details
Provide personal and travel information
3
Make Payment
Secure payment to confirm booking
4
Confirmation
Instant confirmation via email
- All bookings are confirmed immediately upon successful payment processing
- You will receive a confirmation email with your booking reference (MRT-XXXXXX) and tour details
- Pickup details and guide contact information will be sent 24-48 hours before your tour
- All bookings are subject to availability and our terms and conditions
Payment Policy
Accepted Payment Methods
- • Visa, Mastercard, American Express
- • PayPal
- • Bank transfers (for group bookings)
- • All payments processed securely
Payment Terms
- • Full payment required at booking
- • Prices include 20% Moroccan VAT
- • Currency: USD (other currencies converted)
- • No hidden fees or charges
Important Payment Information
- • Prices may change without notice due to currency fluctuations
- • Group bookings (8+ people) may qualify for special pricing
- • Payment confirmation secures your booking and assigns your guide
Cancellation Policy
Free Cancellation
Cancel up to 24 hours before your tour for a full refund
Within 24 Hours
No refund available due to guide and preparation commitments
Force Majeure
Full refund for weather or safety-related cancellations
Cancellation Process
- 1Email us at info@discovermarrakechcity.com with your booking reference
- 2We'll confirm your cancellation and refund eligibility within 24 hours
- 3Refunds are processed to your original payment method within 5-7 business days
Travel Guidelines & Responsibilities
Customer Responsibilities
- Arrive at pickup location on time
- Carry valid identification and travel documents
- Disclose any medical conditions or special needs
- Follow guide instructions and safety guidelines
- Respect local customs and Islamic traditions
- Dress modestly, especially in religious sites
Our Commitments
- Licensed and insured tour operation
- Experienced, certified local guides
- Modern, well-maintained vehicles
- 24/7 emergency support during tours
- High safety standards and protocols
- Authentic, quality experiences
Liability & Insurance
Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and personal belongings. While we maintain liability insurance, personal travel insurance provides additional protection for unforeseen circumstances.
- Customers participate in activities at their own risk and discretion
- Discover Marrakech City liability is limited to the total cost of services booked
- We are not liable for delays, changes, or cancellations due to weather, political situations, or force majeure events
- Customers are responsible for their personal belongings during tours